Customer Success Representative (Junior Level)
Full Time • Tampa, Florida
ZKTeco WFM is growing and seeking passionate, innovative, and driven professionals to join our family and shape the future of workforce management
Benefits:
- Commission
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
Location: Tampa, FL (On-site)
Employment Type: Full-Time
Industry: Workforce Management Technology / Time Clock Solutions
Employment Type: Full-Time
Industry: Workforce Management Technology / Time Clock Solutions
About Us
ZK Technology is part of the ZKTeco global network, specializing in innovative workforce management (WFM) solutions for small to medium-sized enterprises and global organizations. Our technology portfolio includes advanced time and attendance software, biometric authentication devices, cloud-based data integration tools, and mobile workforce applications. We are committed to helping businesses streamline operations, ensure compliance, and support a modern, connected workforce. As we grow, we seek team members who are agile, collaborative, and passionate about driving excellence and innovation on a global scale.
ZKTeco WFM is a leading provider of time clock and workforce data collection solutions integrated with the Workday ecosystem. We deliver best-in-class technology paired with dedicated, proactive customer care. Our Customer Success team ensures long-term client satisfaction, helping organizations thrive with our solutions.
Position Overview
We are seeking a Junior Customer Success Representative to support our growing client base. This role is focused on consistent, proactive communication with existing customers, managing day-to-day account needs, and ensuring smooth internal coordination for support and order processing.
This is not a high-pressure or sales driven role- the primary focus is on project support, quote creation, purchase order review and processing, and order creation; serving as a bridge between the client and the technical/logistics teams. There is a secondary emphasis on relationship building.
Key Responsibilities
- Coordinate internally with sales, operations, and technical teams for any customer support, orders, or escalations.
- Process additional product or service orders accurately and efficiently.
- Assist in customer onboarding processes for solution expansions as needed.
- Serve as the primary contact for assigned customers, ensuring regular check-ins and proactive support.
- Identify potential needs for additional products based on client conversations (no aggressive selling required).
- Advocate for customer needs internally and ensure a positive overall experience.
- Maintain accurate and detailed customer records, notes, and tasks in the CRM system (Zoho CRM or similar).
- Track customer interactions and provide status updates and basic reporting.
Qualifications
- Experience in high volume order processing (similar experience from other industries will be considered).
- Experience working directly with customers on general support, escalations, and relation building (B2B preferred).
- Cross-departmental experience preferred
- Strong organizational skills and a proactive approach to customer management.
- Excellent email and verbal communication skills with a customer-first attitude.
- Familiarity with CRM systems. Zoho CRM preferred; and/or Salesforce, HubSpot, etc. (systems from other industries will be considered, such as EMR systems)
- Ability to coordinate and escalate issues appropriately across internal teams.
- Positive attitude and eagerness to learn and grow within the organization.
General Employee Expectations
- Support and train peers; share knowledge and best practices.
- Adapt to changing needs and take initiative beyond core tasks.
- Communicate clearly and collaborate across global teams.
- Take ownership, deliver results, and continuously improve.
- Uphold company values, embrace diversity, and protect data security.
Compensation and Benefits
| Component | Details
| Base Salary | $45,000 annually
| Bonus | Up to 20% annually based on performance
| Benefits | Health insurance, Profit Sharing, Paid Time Off (PTO), training and professional development opportunities
| Base Salary | $45,000 annually
| Bonus | Up to 20% annually based on performance
| Benefits | Health insurance, Profit Sharing, Paid Time Off (PTO), training and professional development opportunities
Compensation: $45,000.00 per year
ZKTeco WFM is a global leader in workforce data collection, delivering cost-effective, scalable, and high-quality solutions for Time & Attendance and Workforce Management Software partners, as well as Workday end customers. With over two decades of expertise, we provide a comprehensive suite of hardware, software, and integration tools—including advanced Ultima Time Clocks and CirrusDCS—to accurately track employee time and labor data, enhance self-service, and ensure compliance.
With in-house large-volume manufacturing and a strong supply chain advantage, ZKTeco WFM ensures quality, reliability, and innovation, delivering the lowest cost in the industry for software partners and Workday end customers.
(if you already have a resume on Indeed)